SMMW17 Lessons Learned

10 Game Changers You Missed By Not Attending SMMW17

Over 3,000 attendees showed up to Social Media Marketing World 2017.

Chances are, you weren’t one of them. Which means you missed out on the most recent tips and strategies that were shared by the world’s brightest professionals in the industry.

Sure, you could jump on the twitter hashtag and analyze the 56,732 tweets and get an idea of what went on…But, who has time for that?

I thought I would spare your thumb about 10.5 hours of scrolling and just give you the INSIDE SCOOP with my top 10 takeaways from social media marketing world 2017.

Live Video: An Algorithm Buster

 

Without a doubt, one of my favorite sessions was the opening keynote delivered by Social Media Examiner founder, Michael Stelzner.

These are the three things that I felt were the biggest takeaways from his presentation:

1 – Facebook is still king

Facebook is the most important social media channel, even though your content is getting seen less and less as news feeds are getting slammed with content overload.

HOWEVER, the algorithm buster is Live video.

Facebook is aggressively advertising live video and making it extremely easy for others to see your live videos.

28% of marketers are using live video which has doubled just from last year. Now, 61% of marketers plan on increasing live video use this year!

2 – Instagram is on fire

Instagram is the HOTTEST social media platform right now. The slide below paints a solid picture as to how strong Instagram is growing right now.

Instagram is hot

3 – The future is in Messenger

Messenger is the FUTURE. It’s going to be the next big thing in social media marketing so understand it, embrace it, and implement your strategy.


How to Interview Like a Boss

 

I'm a huge podcast junkie. I also record most of our Stukent Expert Sessions and with the popularity of live video, I was The SoloPreneur Hour podcastattracted to Michael O'Neal's workshop session on Becoming an Interview Master.

Michael is the host of THE SOLOPRENEUR HOUR podcast. Michael shared a ton of actionable tips. Here are the ones that stuck out to me:

  • It's all about how your guest feels after the interview. Did they feel like they just punched a time clock and banged out another podcast interview? Or, did you create an experience that was unique to them by asking questions that made them go deep, and that haven't been asked anywhere else?
  • Be INTERESTED, not INTERESTING on the mic.
  • Make your guest come up with something unique during their introduction by introducing them like a boss. If you say everything they were going to say, then they just might share something unique that has never been shared before except for on YOUR podcast. DO. YOUR. RESEARCH.
  • Have their socials pulled up throughout the interview so it's easy for you to tell your audience to share the knowledge bombs being dropped. Don't wait until the end to ask them... "hey where can we learn more about you..."

The Power of Facebook Messenger

There are over 566 million visuals shared each day privately on Facebook Messenger!

There are over a billion people using Messenger!

Why is Facebook investing so much into the Messenger Platform?

Michael Stelzner

Michael Stelzner - Founder SocialMediaExaminer.com & SMMW

Marketers can set up bots to communicate and sell directly in Messenger. Michael Stelzner stood on the stage and boldly proclaimed that Facebook Messenger and other messenger apps are a megatrend the next big thing. For social media marketers, the messenger platform is the next frontier.

You might be trying really hard to just ignore it because it's hard to comprehend how a closed, private network could be so powerful, but it is. And, it's happening right now.

How to Use Facebook Messenger for Conversational Selling

Molly Pittman

Molly Pittman, VP of Marketing at Digital Marketer

Molly Pittman (VP of Marketing at Digital Marketer) delivered an excellent presentation on how businesses can take advantage of Messenger.

Check out these stats:

  • 56% of people would rather message than call customer service
  • More than 1 in 2 people say they're more likely to shop with a business they can message
  • 67% expect to message a business more in the next 2 years

The First 100 Days

Joey Coleman

Joey Coleman, Chief Experience Composer at Design Symphony

So I had no idea who this guy Joey Coleman was but customer advocacy was at the top of my list + he was keynoting so I figured I could walk away with a few solids.

I was blown away.

Joey was dropping wisdom dimes all over the stage. He spoke about how so often we screw everything up within the first 100 days of the customer journey. If you can keep a new customer clear through day 101 then they are likely to stay with you for five years.

Here's a quote I really liked, "Better service isn't unique, better experience is."

In terms of building your team, Joey mentioned how crucial it is to hire people that understand the value of EXPERIENCE.

He is also the brains behind the first 100 days methodology. Here are a couple tips he shared about "gifting" within those first 100 days:

  • Gifts aren't things with your logo on it
  • Surprise gifting is how you wow your customer. Plan on giving three gifts to your new customer within the first 100 days.

How To Create Amazing Live Videos

 

After all the talk about live video in Michael Stelzner's keynote, I made it a point to check out a few live video sessions.

Alex Khan

Alex Khan - Most Followed German Social Media Coach

Alex Khan did a fantastic job in sharing a ton of actionable tips for better live videos. Here at Stukent, we are doing more and more live videos so I was glued the entire time. If you look around at all of the major social platforms, they are all now pushing their live video function.

Why is that?

Well, video is shared and consumed 1200x more than text and images.

BUT!

Live video is shared 3x more than that!

Alex talked about 10 things you can start doing to create better live videos. I'm going to share five of my favorite.

1 - The first minute

It's important to nail your first 60 minutes of streaming live. It can make or break your live video. Below is a list of eight things to do during your first minute:

  1. Enter a catchy title
  2. Welcome your REPLAY viewers
  3. Introduce yourself
  4. Introduce today's topic
  5. Ask people to share
  6. Ask an easy to answer question (engagement building hack/FB loves engagement)
  7. Ask for a follow
  8. Add value

Secret ninja tip: If you mess up during that first minute, don't panic. Simply flip the screen and show what you're looking at - talk about that for a second until you regain your train of thought or composure.

2 - After your stream

When you wrap up your live stream there are a few things you need to do.

  • Edit your video - 80% of people watch videos muted - ADD captions
  • Share the replay on ALL of your channels, even via Messenger
  • If you talk about people in your stream, mention them in a tweet

3 - Code word strategy

Alex shared a gnarly strategy - The Code Word Strategy - to increase replay viewers and maximize your watch time.

Here's how to do it:

  1. Place a code word in the first five seconds of your video
  2. After two minutes tell them you placed a code word in the first five seconds of the stream and if you want to know what it is you'll need to re-watch the stream
  3. Then tell them that at the end of the stream you will tell them what to do with that code word. Ex: At the end of the live stream you say to your viewers the first three people who tweet the code word to me wins a prize or a shoutout!

This strategy gets people to view your video longer, increase number of overall views, and gets people to take action (increase your followers, likes, shares, etc.)

4 - Contests & giveaways

Let's assume that you partner up with a company or brand to run a giveaway on your live stream. Make sure you pre-promote the giveaway across all of your channels. You'll want to add the name of the company or brand to your video title and explain any specific details about participating in the giveaway.

Next, make sure people follow you and that the winner has to stay on until the end of the live stream. When it's time to select the winner, do it live. You can use TweetDraw to randomize the selection.

5 - Topic ideas for your live stream

In case you are struggling for ways to mix up your live streams, Alex suggested 10 topics that any business can use:

  1. Personal story
  2. Q&A
  3. Behind the scenes
  4. Sneak peek of product launch
  5. Customer survey
  6. Contests
  7. Interviews
  8. Demo or unboxing
  9. How-to's
  10. Tours of your place of business

Tips for Better Facebook ROI

 

There were a ton of sessions on Facebook marketing. Mari Smith, Dennis Yu, and Larry Kim (next on the list) delivered insane amounts of value on the topic. A quick recap:

Mari Smith - Facebook Marketing Expert

From Mari's session:

  • Use Messenger for customer service. Facebook now allows 50 people to be in a single chat. If you can get people to message you, they are more likely to buy from you.
  • Square images and videos perform better on Facebook and Instagram.
  • Retarget people who viewed at least 25% of an existing video.
  • Let Facebook organic work for 24 hours before you boost a post.
  • And of course, content. Create THUMBSTOPPING content.
Dennis Yu

Me with Dennis Yu & Logan from BlitzMetrics as well as Mary Beth McCabe (one of our textbook authors)

From Dennis' session:

  • Every business MUST have a mega media inception audience target list full of people who work for major media companies. (think influence the influencer)
  • A video view on Facebook is only counted after three seconds of watch time.
  • If you can get a 30-second video view, you've hit a homerun.
  • Make sure you pin your top video to your Facebook feed.
  • If you have a video post with Tai Lopez, boost the post to Tai's audience, your views/engagement should be high and validate the post. Then, switch the boost to your mega-media inception custom audience.
  • Instead of writing an article on your own blog about affiliate marketing, go write it on a blog that is much more influential than your own. Then, boost that post! People will see you as more of an authority by connecting you with said influential blog.

Hacking Facebook Ads

Larry Kim

Larry Kim and I at lunch, right before his presentation

 

If you aren't familiar with Larry, he loves unicorns in every way possible.

So it was fitting for him to talk about finding unicorns and going all in on promoting them.

Larry shared 10 social advertising hacks for 2017.  

I'll mention a few of my favorites: 

 

1 - Only promote unicorns on Facebook and Twitter

These are content pieces that already have really high engagement rates. Usually, your top 1-3% producing content.

2 - Use numbers to find unicorns - engagement rate

Go into your post analytics and sort by what has the most engagement. There will probably only be a handful of posts that have an engagement rate of over 10%. Those are your unicorns.

3 - Create unicorn babies

unicorn babies

 

A unicorn baby is simply taking something that excelled somewhere else (was a unicorn) and duplicating it on another channel or platform.

Examples are:

  • Guest blogging - if it performed well on your site, it will perform just as good on someone else's.
  • Take the topic that excelled and fully explore it/go into greater depth. If the article was about five things you need to know about Google maps, take each one of those five and write their own blog post.
  • Turn blog posts into a webinar, or a Slideshare, or video, etc.

4 - Demographic targeting

Precise ad targeting drastically boosts your relevancy and can make boring stuff seem not boring by targeting a super niche demographic.

5 - Remarketing lists for search ads

Remarketing lists for search ads (RLSA) function differently than your normal PPC search ad. It combines your remarketing list from your website + keywords you want to target. So when someone visits your drone website, then goes over to Google and types in "best drone reviews", your ad will be shown to them(assuming you are targeting "best drone reviews" keyword). Your click through rate is through the roof because they have heard of you.


How to Create Amazing Content

 

Whenever you hear someone talking about digital marketing, they almost always throw in the phrase, "You gotta create good content!"

Oh, geez. Thanks for that tip, chief!

So, what is good content and how can you create it consistently? I attended a couple sessions about just this. Ann Hadley from MarketingProfs was solid as well as Heidi Cohen. Both delivered exceptional content.

Heidi Cohen - Chief Content Officer at Actionable Marketing Guide

Here are my key takeaways from Heidi's session:

  • Consistency: Heidi says it takes 52 articles (or about 30 months) before you start seeing traction in search engines. Once you get to over 450 posts, you'll notice your traffic double.
  • YOU: Always write in 2nd person.
  • Data: Including data analysis drives article views.
  • Aaron Orendorff: Follow Aaron's blog and read anything you can from him.

 

Ann Handley - Chief Content Officer at MarketingProfs

Here are my key takeaways from Ann Handley's session: 

 

  1. Get your ideas on paper, don't start with a blank screen
  2. Come up with five ideas per day to write about
  3. Use Google scholar for deep research
  4. Pinpoint the one key point you want the reader to engulf. Everything else should revolve around that.
  5. Lead with your absolute best bits. Your readers are looking for reasons NOT to read your content.

Ideas for amazing blog posts & podcasts

 

For anyone who has worked with me over the last 3 - 4 years (or my wife) knows that I kind of, sort of, have a fan-girl crush on Pat Flynn - host of the Smart Passive Income Podcast.

I stumbled upon him about four years ago. He was actually the first real podcast that I listened to and it happened to be during a time when we were getting ready to sell our family business of more than 25 years and I was trying to validate different career paths.

Pat Flynn

Randomly caught Pat in the hall by himself before he was starting a live video.

I strongly suggest that you subscribe to his podcast/everything else he does if only to see how he manages to be everywhere at once and building a loyal gigantic following.

Anyways, of course, I was going to sit in on his session at SMMW17.

Pat shared 10 tips to create a hit podcast episode. Since I don't host my own podcast  I chose to broaden the scope here and apply these tips to creating content in general.

Here are the tips that stuck out the most to me:

1 - Create a roundup blog post

This is not new, at all.

But,

I've always thought of the roundup post as a Q&A style post or a list all laid out in words. Pat uses a tool called SpeakPipe.com to make it easy for people to record answers or comments verbally. Being able to add the influencers own voice to your content will take it up a few notches. Plus, you can always transcribe the audio file to build out your blog post.

2 - Interview a forum owner

Genius.

What's a quick way to get your content in front of a ton of people (probably for free)? Interview the owner of a large forum within your niche.

Chances are, once you've published that piece of content and shared it with the forum owner, he/she will distribute that down through the forum where a huge audience awaits.

3 - The burst strategy

This one takes a bit of planning but if done right can be a huge value piece.

Here's an example:

If you're in the outdoor space, you could do a 3-part series on how to tie the best spring fly-fishing fly. You would publish them all at once - hence, the BURST strategy. If the content is exceptional, you create the opportunity to be known as the person that has that awesome 3-part series on tying spring fly-fishing flies.


The Future of Influencer Marketing + Tips

Lee Odden - CEO at TopRank Marketing

Lee Odden shared his knowledge and expertise on building influencer marketing programs within an organization.

Influencer marketing develops relationships with industry experts with active markets to co-create content that helps drive business goals. Lee and his team have done a ton of research on this and it can be found here.

How effective is influencer marketing?

 

Check out these stats:

  • $9.60 earned media value for every $1 spent.
  • 82% of consumers will follow recommendations from influencers.
  • You can see upwards of a 10x increase in conversion rates when you work with influencers.
  • Influencer content generates a 37% higher retention rate. It's a lot cheaper to keep your customers than to go out and get new ones all of the time.

Here are some of Lee's insights for the future of influencer marketing:

  • Across the board, influencer marketing is underfunded, BUT, 55% of businesses plan on increasing their marketing towards it.
  • Instead of thinking of what the cost might be to bring on tier 1 influencers, think about what that cost might be if your competitor picks up that influencer.
  • Start an influencer program, not a project. If the influencer sees how much you care about them, they are more likely to promote your brand with greater passion/frequency.
  • Make sure your program is tied back to something measurable that makes it easy to see how you will make money.
  • Activate the low hanging fruit. Reach out to those who are already talking about you, even if they aren't top-tier influencers.

A quick tip for building an initial relationship with a brand influencer

Identify your brand influencers, reach out to them to get a quote or snippet that you can use in your own branded content piece. This gets you on their radar and adds value to your content piece.

You could also do the same type of thing with a post full of tips, or do an in-depth interview with them that is an extension to some other broadcast they've done somewhere else.

Now What?

I just shared a TON of tips and actionable information from some of the industry's best social media marketers/brilliant minds.

What's the #1 thing you are going to go do now?

Did you also attend SMMW17? If so, what was a key takeaway for you?

Tweet me (@t_erikson) or let me know in the comments!

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Trevor Erikson

Vice President, Stukent, Inc. at Stukent, Inc.
I'm from Idaho, best place ever. Currently working the pavement on our ed-tech startup - Stukent, Inc. Follow me through my social media channels to see what keeps me busy.

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