Table of Contents
Chapter 1: Introduction to Consumer Behavior
Chapter 2: Consumer Needs, Motivations, and Goals
Chapter 3: Consumer Perception
Chapter 4: Consumer Learning
Chapter 5: Consumer Personalities
Chapter 6: Consumer Attitude Formation and Change
Chapter 7: Individual Decision Making
Chapter 8: Reference Groups and Word of Mouth
Chapter 9: Persuading Consumers Through Messaging
Chapter 10: Influencing the Buying Process
Chapter 11: Creating Brand Loyalty
Chapter 12: Connecting Innovation to Consumer Behavior
Chapter 13: Cross-cultural Variations in Consumer Behavior
Chapter 14: Impact of Technology on Consumer Behavior
Chapter 15: Consumer Behavior and the Regulatory Environment
Consumer Behavior Courseware
KEY LEARNING OBJECTIVES
- Know each stage of the individual decision-making model in detail.
- Determine how marketers can align spend and resources to the decision-making model.
- Learn how to influence purchase decisions.
- Conduct focus groups by finding participants, developing questions, and analyzing results.
- Retool the marketing of an existing product for promotion in a new target market.
- Develop a personality trait quiz to identify market segments.
- Build buyer personas to help with future marketing strategies.
- Create a video advertisement targeted to buyer persona.
100+ Educator Resources
- 15 Lesson Plans
- 4 Projects
- 15 Auto-graded Quizzes
- 30 Lecture Slides
- 15 Quiz Review Slides
- 43 Video Resources
- 2 Expert Sessions
- 4 Video Case Studies
- 1 Comprehensive Final Exam
- 1 Test Bank
The Most Engaging Consumer Behavior Courseware
Updated every year based on instructor and student feedback
Includes 100+ resources that teach theory and give practical, real-world experience
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About the Author
Radhika Duggal
Radhika Duggal is a marketing leader with extensive experience in highly regulated industries such as healthcare and financial services. She is an adjunct professor of marketing at New York University and is the author of Stukent’s “Consumer Behavior” courseware. Throughout her career, she has led the design and execution of innovative brand strategies to drive awareness and consideration through multi-channel marketing efforts.
Radhika Duggal
Radhika Duggal is a marketing leader with extensive experience in highly regulated industries such as healthcare and financial services. She is an adjunct professor of marketing at New York University and is the author of Stukent’s “Consumer Behavior” digital textbook. Throughout her career, she has led the design and execution of innovative brand strategies to drive awareness and consideration through multi-channel marketing efforts.