Frequently Asked Questions

If you are experiencing technical difficulties when accessing your textbook or simulation, please attempt the following before contacting us. 

• Login via my.stukent.com (If your course is using an LMS platform(e.g. Canvas, Blackboard, Moodle, etc.), you will access Stukent within your LMS platform rather than logging in from our website.)
• Clear cookies and cache in your browser
• Disable any ad blocker on your browser
• Log out and back in again
• Refresh your page
• Double check your internet connection
• Attempt on a different browser
• Attempt on a different device/network

If you are still experiencing issues after doing all of the above, feel free to send us an email (support@stukent.com) with a screenshot attached.

• Purchase directly through stukent.com.
• Purchase an access code from your school bookstore.

• If you are having trouble with your access code, you’ll want to check with your bookstore to make sure the materials for your access code are the same for your course.
• If you received a 14-day trial, you will need to reach out to our support team at support@stukent.com to assist you with redeeming the access code.

Once you sign in to Canvas and select the course, there will be a Stukent button on the left-hand side navigation bar. There you will click on the button and Launch into Stukent.

Once you have launched into the course, the site will create your account and you will hit a paywall. Enter your credit card information and purchase the Simternship, Courseware or Bundle displayed in your course. If you purchased an access code through the Bookstore, you can redeem it on this page. Note not all materials are required.  If you choose not to purchase optional courseware you can make your purchase at a later time.

With the purchase of the Courseware, you will have access to the course materials. Please refer back to the syllabus for assignments and due dates.

To get back to the material at any point, you will need to click on any Stukent Assignment link within Canvas.

All access codes are ordered through the school’s bookstore. Orders are received and placed via email (bookstore@stukent.com). See below for detailed instructions of how to do so:

1. Send your order to bookstore@stukent.com You can send this in a Purchase Order or just make sure to include the following information in your order:
   • Product name and ISBN
   • Number of codes requested
   • School
   • Email Address to send invoice
2. You will receive an invoice from our accounting department.
3. Once the invoice is paid, we will send you the requested access codes and instructions to give students on how to redeem an access code. 

We have a 90 day return policy for all our products. Refunds can be requested as long as codes being returned are unused. Once 90 days have passed since purchase, codes will become non-returnable.  Our access codes do not expire, therefore, all unused codes can be carried over to future semesters.

Attention: Bookstores are not to resell access codes to other bookstores.

Many technical issues relating to Stukent can be resolved by clearing your cookies and cache. However, clearing cookies and cache for all sites (including those unrelated to Stukent) can often cause issues, such as logging you out of sites you were previously logged into. The following steps will allow you to clear your cookies and cache for a specific site, preventing these unintended side effects.

Chrome/Chromium browsers:
(The following link can be copied and pasted into the browser to skip to step 5: chrome://settings/content/all)

1. At the top right of the browser, go to the ⋮ menu and select “Settings”.
2. On the left side of the screen, click on “Privacy and Security”.
3. From the menu in the center of the screen, scroll down and select “Site Settings”
4. Click “View permissions and data stored across sites”.
5. Use the search bar (directly above the “Clear all data” button) to search for the site whose data you want to clear (i.e. “stukent”, if wanting to clear data for Stukent sites).
6. Click “Clear all data” and press “Clear” to confirm.

Edge:
(The following link can be copied and pasted into the browser to skip to step 5: edge://settings/siteData)

1. At the top right of the browser, go to the … menu and select “Settings”.
2. On the left side of the browser, click on Cookies and Site Permissions
3. One of the first options should be “Manage and delete cookies and site data.” Click on that.
4. Click the “See all cookies and site data” option
5. Use the search bar (directly above the “remove all” button) to search for the site whose data you want to clear (i.e. “stukent”, if wanting to clear data for Stukent sites).
6. Once you have your selections made, click the “Remove all data” button, or use the dropdown on the line item to delete cookies individually.

Firefox:

1. At the top right of the browser, go to the ⋮ menu and select “Settings”.
2. On the left side of the screen, click on “Privacy and Security”.
3. In the section Cookies and Site Data, there should be a “Manage Data…” option. Click on that option
4. Search for the name of the website where you want to clear data (ex. Stukent)
5. Click “Remove All Shown” or click the data you want to remove and use the “Remove Selected” option

Safari:

Note: Due to frequent Apple UI updates, the specifics of this process might differ from device to device and iOS version to version. A Google search might find you better information if this is out of date.

1.  Go to the “Safari” menu at the top of the screen and select “Preferences”
2.  Go to the “Privacy” tab.
3.  Select “Manage Website Data”.
4. Find or search for the desired website and click “Remove”

• Launch the Simternship
  • This takes you into the simulation and allows you to play through the simulation as if you are one of your students.

• Search Students
• • An easy way to find a specific student in your class!

• Students
  • A list of all the students in your course.

• Scores (cumulative and individual rounds)
  • Scores are listed round by round and a total cumulative score for each student.
• “+” – email addresses and reset rounds
  • Next to each student you will see a “+”. This will button will show you the student’s email address and give you the option to reset their simulation round.
• Percentage % and Points x/y
  • The ability to change the view of your students’ scores to percentages or points.
• Export CSV File
  • How to download your students grades to import into your LMS or other grading platforms.
• Show Legend
  • A brief overview of each simulation round including round number, title and points possible.
• Pencil icon
  • The pencil icon shows which round each student is currently working on.