Jana Thomas has spent nearly 20 years in marketing, advertising, and communications with expertise in multimedia campaign development, search engine marketing, and social media. She also owns a social media consulting company that specializes in film and family entertainment brands and employee training in social media strategy and content development. Jana is a professor of practice in the A.Q. Miller School of Media and Communication at Kansas State University. She conducts research in the areas of adolescent media use, digital citizenship, and social media manager health and well-being.
Educating the next generation of social media managers requires a special emphasis on several important concepts. First, students must learn to manage negative customer communication toward brands; second, they need to understand how to communicate with diverse audiences with a range of backgrounds and experiences; and third, they should establish personal support systems and mental health guardrails for a job that demands constant creativity and availability.
Please note that our offices will be closed for a Winter Break Wednesday December 24, 2025 through Thursday January 1, 2026.
During the break Stukent Support will be monitoring incoming emails for urgent requests. We will resume normal business hours and respond to all emails and voicemails in the order received beginning Friday, January 2, 2026, at 6:00 AM MT.
Please note that our offices will be closed on Thursday, November 27th, and Friday, November 28th, in observance of Thanksgiving Day.
We will resume normal business hours beginning Saturday November 30th, at 10:00 AM MT.
Please note that our offices will be closed on Monday September 1, 2025 in observance of Labor Day.
We will resume normal business hours and respond to all emails and voicemails beginning Tuesday, September 2nd, at 6:00 AM MT.